TDS TOUCH Knowledge Base
10 article(s) found.
RMA Instructions
How to request a return material authorization (RMA)Before you begin you will need: The serial number.Ship to address where you want the repaired unit returned. Your information(Your full na...
Identify and Locate Serial Numbers
We provide standard quality assurance services for the whole range of products of different ages. The customer ships the product to our maintenance center during the standard service period. The maint...
Cleaning Touchscreens Methods
How to Clean a TouchscreenTouchscreens are commonly used in modern life, widely applied in electronic devices such as mobile phones, tablets, and smartwatches. The surface of the touchscreen is easily...
EETI Firmware Update Instruction
Update Instructions1. Extract the files: Unzip the downloaded file package.2. Update firmware: - Run the eGalaxUpdate2.exe application. - Click the "Load Image" button and select...
Touch Screen Not Working Partially or Completely
Touch Screen Not Working Partially or Completely: SolutionsSymptoms: Some areas of the touch screen do not respond to touch. The touch screen does not respond to touch at all. The touch...
What is PCAP Touch Technology
PCAP, which stands for Projected Capacitive touch technology, is a widely used method for creating touchscreens. It's the technology behind most modern smartphones and tablets. Here's how it works:1. ...
LCD (Liquid Crystal Display) Explained
Common Types of LCD Panels:TN Panels: Color Depth: 16.2M colors (not true 16.7M colors). Advantages: Fast response time due to fewer grayscale levels. Disadvantages: Soft screen, poor v...
TDS Touch New Outdoor Product Launch
Outdoor 38H Open Frame High Brightness Touch MonitorsAvailable Sizes:10.1-55 inchesBrightness:700 nits - 1500 nitsApplications:Outdoor kiosksDigital signageInteractive displaysSelf-service terminalsIn...
How to Troubleshoot Common Problems
No Display After Booting Up1. Check the power cord and power strip of the host computer to make sure they are properly connected, and confirm that the power cord or power strip is working properly.2. ...
Adjust Display Brightness
Connection Guide:Ensure both the monitor and computer are powered off.Connect the HDMI cable (or VGA cable) to both the computer and monitor.Attach the USB touch cable to both the computer and monitor...